RETURN/ REFUND

Hi Vinny,

for cash desk sales you can use the button ITEM RETURN in order to accept an item back, reload it in stock and refund the customer.

For what concerns invoices, you should use the CREDIT NOTE document that refund the customer with this document, similar to an invoice.

But before the CREDIT NOTE was done, you should load the item back in stock with a loading document, using different causes in order to manage your returns.

In your case you should create a cause called "return from customer" that should load again the item into your main inventory stock and that can generate automatically a credit note.

Doing in this way (the right way), the credit note can be created automatically by converting your loading document.