Author Post
WPZ 22/11/2012 18:25 WPZ

Question about unpaid customer orders on eBay

When a person 'buys' an item from our eBay shop, but does not pay, it does into 'awaiting payment' in eBay.

Does ReadyPro still reduce the availability of the item, even if the buyer hasn't paid? If the sale is cancelled via eBay because has changed their mind, does ReadyPro still reduce stock, or does ReadyPro only reduce availabilty upon payment?

Essentially, what I need to know is if ReadyPro picks up on cancelled sales.

Thank you for your help.

Fabio 23/11/2012 00:18 Fabio

Quote:
Does ReadyPro still reduce the availability of the item, even if the buyer hasn't paid?

Yes, availability is decreased when the order is received, independently of payment


Quote:
If the sale is cancelled via eBay because has changed their mind, does ReadyPro still reduce stock

After order cancelling (via eBay) the availability didn't change. The order needs to be manually blocked in Ready Pro to make the product available again